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Full Title:	Addressing Grievances from Project-Affected Communities: Guidance for Projects and Companies on Designing Grievance Mechanisms

Author(s)

• International Finance Corporation

Publisher

International Finance Corporation, World Bank Group

Year Published

2009

Relevance to particular mechanisms

Summary

Companies across sectors and through all stages of project development can benefit from understanding community concerns and complaints and addressing them. This Good Practice Note provides guidance on basic principles and process steps that organizations should take into account when creating and implementing grievance mechanisms. Together, these principles and steps constitute a baseline set of considerations and good strategies for designing and implementing procedures appropriate to the project scale and impact. This Note is not intended as a detailed guide for large and complex projects. Instead, it focuses on helping companies create a foundation for successful resolution of concerns and complaints. It does so through examples from private sector projects of IFC clients ranging from oil, gas, and mining projects to manufacturing companies.

Associated BASES Profiles

Keywords

International Finance Corporation

Attachments

• IFC Good Practice Note.pdf

Content is available under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported license.